What does success mean for you? Some associate money with success. Others value promotions and titles. For Route Sales Manager of the Year, Louis, success – and happiness – comes from being able to affect change in his role.

Louis is all about engagement. He has held roles in the past where the meetings and calls took up a large portion of his day. The beauty of being a Route Sales Manager is in his words, “being closer to the activity. I am great with data in Excel, but the best part of his role is the impact we can make outside the building. I value being helpful and not simply pushing pieces on a chessboard.”

With weekly visits to clients, route teams truly become the face of Aramark., a level of importance not lost on Louis. “We aren’t creating the product, but we are capitalizing on the product. When you can get these items from anyone, you really differentiate yourself when you provide an experience that changes people’s days and creates time for them with less worry.” Louis is keen on this dynamic – he believes his team has the ability to impact growth. “From a managerial perspective it’s all about autonomy. ‘How do I want to be managed?’ I want to support my team but give them a level of autonomy to think and react on their own. Without autonomy, you won’t be engaged. If you aren’t engaged, you won’t produce.”

Louis is a nationally recognized RSM because he makes a difference. More than that, he is doing something he loves and values. Regardless of what your motivations, do more of what you love about your role in Refreshment Services this week.